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Shipping policy

PLACING AN ORDER

  • What types of payment do you accept?
    • We accept Visa, Master Card and American Express.
  • Where do you ship to?
    • This webstore does not support international shipping of our Fingerprint Readers. We can ship anywhere in the U.S.A, including AK, HI, APO, FPO and US protectorates. (US Virgin Islands, Puerto Rico, Guam, American Samoa, and Northern Mariana Island)
    • Access to the DigitalPersona/TouchChip Developer Center can be purchased worldwide.
  • What shipping options do you offer?
    • Ground (5-7 days), 2 Day and Overnight
  • What is the maximum number of units I can order?
    • The webstore currently can only calculate shipping cost for a maximum of 20 units. If you would like to order more than 20 units, please contact us at commerce.support@crossmatch.com and we can assist you.
  • Can I select the shipping carrier?
    • We select the shipping carrier for you to be able to provide fast delivery at a reasonable price.
  • Will I be required to pay any taxes?
    • Orders processed from our webstore that are shipped to the following states are subject to applicable state and local taxes: California, Florida, Tennessee, and Texas.
    • In accordance to state tax laws, tax is calculated on the total amount of the order, which includes the price of the item, shipping, and handling charges.
  • How will the charges show up on my credit card statement?
    • The charge will appear on your credit card statement as: “HID Global Embedded Access Technologies Online Store”
  • I am purchasing a fingerprint reader which does not include software. How can obtain software for it?
    • The fingerprint readers are compatible with:
      • DigitalPersona Biometric Software Development Kit (SDK) which can be accessed through our DigitalPersona/TouchChip Developer Center.
      • HID Identity and Access Management DigitalPersona software
      • Third party applications built using the DigitalPersona Biometric SDK.

PLACED ORDERS

  • How do I make changes to an order I have already placed?
    • Unfortunately, we cannot accept any order changes. Orders are process very quickly making it almost impossible to intercept your order.
  • When will my order be shipped?
    • Your order will ship the same day if placed before 3:00PM ET.
  • How can I track my order?
    • You will receive package tracking by email.
    • You can access your order status page to check the status of your shipment
  • How can I get a username for HID’s Customer Order Status page on the HID Global website?
    • This page is for HID’s direct-order customers which operates independently from this webstore.
  • When will I receive my order?
    • You can expect to receive your order in 5-7 days if shipped using standard service and in 2 days if shipped by expedited service if it was placed before 3:00PM ET.
    • Shipping carriers may observe certain holiday which may add to the time it takes to receive your order.
  • What do I do if I never received my order?
    • Please contact us at commerce.support@crossmatch.com.
    • You can also reply to your order confirmation email or provide us with your order number and shipment tracking number.
  • I have purchased access to the Developer Web Center and received my password but cannot log in. What do I do now?
    • Please contact us at commerce.support@crossmatch.com. You can also reply to your order confirmation email or provide us with your order number and the email address used when placing your order.